FAQ

Custom Service

We offer a custom service If you are looking for that special custom piece made specifically for you or a special event, please send your custom enquiry to info@lovemycustom.com

Payment Options

We accept all major credit and debit cards.

We accept PayPal as well as all major credit and debit cards via PayPal’s secure shopping cart software.

PayPal is one of the safest and most widely used methods of accepting payments on the Internet using the latest encryption and fraud protection technologies to ensure that our customers are fully protected.

You don’t need a PayPal account to use our PayPal shopping cart? Simply click on ‘Don’t have a PayPal account’ and follow the on screen instructions to pay using your credit or debit card.

If you have any problems regarding paying for your items then contact us by email here: info@lovemycustom.com

Shipping

All items once produced will be dispatched immediately. Custom orders take 14 days to be produced then dispatched as detail below…

Once we receive your order we will begin to create your design right away. The process involves finalising your design aspects by creating a 3D version of your design, cutting your design by laser in your chosen colours and then finishing and making your design by hand to form a complete piece. This process takes 14 working days.

All items sent within the UK are sent via Royal Mail Special Delivery which is trackable. International orders will also be sent via a trackable express delivery service. The service used will depend on the destination country.

Rates

UK PRIORITY:  Next Day Delivery – £6.00 (From time of dispatch)

Delivery in Europe

EUROPEAN RECORDED POST – £10.00 – Approximately 5-7 working days to arrive (From time of dispatch)

Delivery worldwide

US & INTERNATIONAL RECORDED POST – £10.00 – Approximately 5-7 working days to arrive (From time of dispatch). You may be charged a fee by your local customs office, depending on the value of your order. You can check this with your country’s customs office.

Returns

If you are not happy with your purchase from Love My Custom please do not hesitate to contact us at… info@lovemycustom.com within 7 days of receiving your order. Custom orders are handmade to order and therefore cannot be returned.

Faulty items should be returned to us in their original condition including all original packaging, along with your name, address, email and order details. Before doing so please contact us at info@lovemycustom.com for return address details.

…all items should be returned to us using a trackable, recorded service. Postage costs are non-refundable unless the items in question are faulty.

Non-refundable items

All of our pierced earrings and customisable services are completed upon your request and are therefore non-refundable unless there is a fault with our services or the products that we supply to you.

How to Cancel

You are entitled to cancel your order within 1 working day of payment. Please note however that this does not apply to any of our custom services as these are custom services undertaken at your request.

If you do wish to cancel your order, please email us as soon as possible with your cancellation request. All orders will be cancelled immediately unless they have already been dispatched in which case you will need to return the item to us for a refund within 7 days of receipt.

Care Instructions

All Love My Custom jewellery has been made with A LOT of love. To ensure that your jewellery maintains its original look please do as follows:

  • Never spray perfume or cosmetics on or near your jewellery.
  • Store all your jewellery separately to prevent accidental damage, or scratching.
  • Do not use silver cleaner on costume jewellery.
  • Avoid excessive impact against hard surfaces.
  • Avoid excessive contact with water

Repairs

If you happen to damage or break your Love My Custom purchase, we offer a repair service in most cases, usually at just a small fee plus postage and packaging. Should you need to take advantage of this service please email all details to info@lovemycustom.com

Product Information

General:
Your custom necklace or earrings are made with lots of love through a process of laser cutting and hand finishing, paying attention to every detail to make sure that your final product is perfect and a close reflection of the preview above.

As your custom necklace or earrings are handmade just for you, we are unable to accept returns, so please make sure that you are happy with your final design.

Sizing:
We offer you three text size options for your custom necklace as follows:
• Mini Text Size: Approximately 4.5cm wide
• Midi Text Size: Approximately 7.5cm wide
• Maxi Text Size: Approximately 10.5cm wide

Our hoop earrings are light-mid weight and have a diameter of 7.5cm. The chain which attaches the hoop to the top shape is 7mm wide.

The width of the text on your custom earrings is approximately 2.5 inches. The chain which attaches the text to the top shape is 7mm wide.

Pricing:
Some of the necklace design options are priced differently; therefore as you make your various selections you may notice the final price adjusting. The base price for custom necklaces is £30.00 which covers the micro chain and mini text options. The additional price options available to you are as follows:
Text Size
• Midi Text Size (approx. 7.5cm wide): Additional £5.00
• Maxi Text Size (approx. 10.5cm wide): Additional £10.00
Chain Size
• Micro Chain Size: (2.7mm wide)
• Mini Chain Size: (7mm wide): Additional £5.00
• Midi Chain Size: (10mm wide): Additional £7.00
• Maxi Chain Size: (12mm wide): Additional £10.00

Acrylics:
Our acrylics are available in a wide range of colours and glossy finishes. As you hover your mouse over each colour a label will tell you what that colour is. We currently provide four colour categories as follows:
1. Opaque: Our opaque colours have zero transparency, and are the same colour and finish on both sides.
2. Glitter: Our glitter acrylics are made from a tinted translucent resin which contains glitter flakes, and are the same colour and finish on both sides.
3. Mirror: Our mirrored acrylic has reflective effect on the front, with a grey backing on the back side.
4. UV: Our UV acrylics, also known as ‘live edge’ acrylics are translucent and are reactive under UV lighting

Production Process:
Once we receive your order we will begin to create your design right away. The process involves finalising your design aspects by creating a 3D version of your design, cutting your design by laser in your chosen colours and then finishing and making your design by hand to form a complete piece. This process takes 14 working days.