Info

Custom Service

We offer a custom service If you are looking for that special custom piece made specifically for you or a special event, please send your custom enquiry to info@lovemycustom.com

Payment Options

We accept PayPal as well as all major credit and debit cards via PayPal’s secure shopping cart software.

PayPal is one of the safest and most widely used methods of accepting payments on the Internet using the latest encryption and fraud protection technologies to ensure that our customers are fully protected.

You don’t need a PayPal account to use our PayPal shopping cart? Simply click on ‘Don’t have a PayPal account’ and follow the on screen instructions to pay using your credit or debit card.

If you have any problems regarding paying for your items the contact us by email here…

info@lovemycustom.com

 

Shipping

All in stock items will be dispatched on average within 5-7 working days of order & receipt of full payment. In many cases dispatches are made sooner than 5 working days.

All items are sent within the UK via Royal Mail 1st Class Delivery, International orders will also be sent via a trackable delivery service. The service used will depend on the destination country.

Rates

UK PRIORITY:  Next Day Delivery – £6.00 (From time of dispatch)

Delivery in Europe

EUROPEAN RECORDED POST – £10.00 – Approximately 7-10 working days to arrive (From time of dispatch)

Delivery worldwide

US & INTERNATIONAL RECORDED POST – £15.00 – Approximately 10-14 working days to arrive (From time of dispatch). You may be charged a fee by your local customs office, depending on the value of your order. You can check this with your country’s customs office.

Returns

If you are not happy with your purchase from Love My Custom please do not hesitate to contact us at… info@lovemycustom.com within 7 days of receiving your order.

All unwanted or faulty items should be returned to us in their original condition including all original packaging, along with your name, address, email and order details. Before doing so please contact us at info@lovemycustom.com for return address details.

…all items should be returned to us using a trackable, recorded service. Postage costs are non-refundable unless the items in question are faulty.

Non-refundable items

All of our pierced earrings and customisable services are completed upon your request and are therefore non-refundable unless there is a fault with our services or the products that we supply to you.

How to Cancel

You are entitled to cancel your order within 1 working day of payment. Please note however that this does not apply to any of our custom services as these are custom services undertaken at your request.

If you do wish to cancel your order, please email us as soon as possible with your cancellation request. All orders will be cancelled immediately unless they have already been dispatched in which case you will need to return the item to us for a refund within 7 days of receipt.

Care Instructions

All Love My Custom jewellery has been made with A LOT of love. To ensure that your jewellery maintains its original look please do as follows:

  • Never spray perfume or cosmetics on or near your jewellery.
  • Store all your jewellery separately to prevent accidental damage, or scratching.
  • Do not use silver cleaner on costume jewellery.
  • Avoid excessive impact against hard surfaces.
  • Avoid excessive contact with water

 

Repairs

If you happen to damage or break your Love My Custom purchase, we offer a repair service in most cases, usually at just a small fee plus postage and packaging. Should you need to take advantage of this service please email all details to info@lovemycustom.com

Ring Sizing

Our two and three finger rings are made with each hole the same size, available in small, medium and large. Please use the guide below to gain an idea of your best fit.

Inner
Circumference
in mm
UK European USA
Small: 51.5 L 7 6/7
Medium: 59.1 R 9 9
Large: 62.1mm V 11 11